A potential client wants you to be the project manager for a project that involves moving to a new computerized human resources management system that supports the firm’s functions such as staffing, compensation, employee relations, and benefits. The client is very vague about what needs to be done, and all they know is that they do not like the current system.

• Identify the types of questions you could ask the client to gain a better understanding of the scope of the project.
• Other than having the client answer your questions, what other activities could you engage in to gain a better understanding?